Refund Policy

Last Updated: August 31, 2026

Thank you for visiting DREO INDIA.

Our website provides information about DREO products and may direct customers to Amazon to purchase products.

1. Purchases Made Through Amazon

Products featured on our website may be purchased through Amazon.

Our website does not process or collect payment for these Amazon purchases.

Once you click an Amazon purchase link and complete your order on Amazon, the order is subject to the applicable Amazon and seller policies.

2. Returns

If you purchase a product through Amazon and wish to return it, please initiate the return through your Amazon account or contact Amazon/customer support or the applicable seller.

The return eligibility, return period, pickup process, and applicable conditions will be determined by Amazon and/or the applicable seller.

3. Refunds

Refunds for purchases made through Amazon are processed by Amazon or the applicable seller according to the terms applicable to your order.

We do not directly process refunds for purchases completed through Amazon.

The time required for a refund to appear in your payment account may depend on Amazon, the seller, and your payment provider.

4. Damaged or Defective Products

If you receive a damaged, defective, incorrect, or incomplete product purchased through Amazon, please contact Amazon or the seller using the order details provided with your purchase.

You may also be entitled to applicable manufacturer warranty support, subject to the manufacturer's warranty terms.

5. Order Cancellation

If you want to cancel an order placed through Amazon, cancellation must be requested through Amazon, subject to the applicable order and seller policies.

6. Products Purchased Elsewhere

If a DREO product was purchased from a retailer or marketplace other than Amazon, you should contact the retailer or marketplace where the purchase was made.

Their return and refund policy will apply to that transaction.

7. Our Website

Because our website does not process the purchase transaction for products sold through Amazon, we do not directly issue refunds for Amazon orders.

Any refund request relating to an Amazon order should be submitted to Amazon or the applicable seller.

8. Contact Us

If you have questions about products or need assistance finding the appropriate support channel, please contact us through the contact information available on our website.

Website: https://in.dreo.com

Important: For an order already placed on Amazon, please contact Amazon or the applicable seller directly regarding returns, refunds, cancellations, delivery, or order-specific issues.